Last updated: October 26, 2026
At Snowicool, we want you to love your order. If you’re not completely satisfied, you can return it within 30 days, free of charge.
Return window
You have 30 days from the date your order is delivered to request a return. We accept returns for both defective and non-defective items.
Condition of returned items
Non-defective items must be returned unused and in the same condition you received them, with their original packaging where possible. Defective or damaged items can be returned in any condition.
How to start a return
- Email us at support@snowicool.shop with your order number and the item(s) you’d like to return.
- We’ll reply within 1 business day with a prepaid return shipping label for you to download and print.
- Pack the item(s) securely, attach the label, and drop off the package with the carrier.
Returns are accepted by mail only.
Return shipping costs
Return shipping is free. We provide a prepaid return label at no cost to you.
Restocking fees
We do not charge any restocking fees.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are processed within 10 days of receiving your return, to your original payment method, in Canadian dollars (CAD). Depending on your bank or card provider, it may take a few extra days for the refund to appear in your account.
Exchanges
We do not offer exchanges. If you’d like a different item, please return your original item for a refund and place a new order.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us at support@snowicool.shop with your order number and a photo, and we’ll make it right.
Return address
Snowicool
2891 Langstaff Rd
Concord, ON L4K 4Z2
Canada
Please don’t send returns to this address without contacting us first, so we can send you a prepaid label.
Questions?
Email: support@snowicool.shop
Phone: +1 905-621-2910