Last updated: October 26, 2026
Snowicool (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit snowicool.shop or place an order, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
1. Information we collect
- Contact and order information: your name, email address, shipping address, phone number (if provided) and order details.
- Payment information: payments are processed by Stripe. We receive confirmation of your payment, but we do not see or store your full card or bank account details.
- Communications: messages you send us by email or through our contact form.
- Device and browsing information: information such as your IP address, browser type, pages visited and how you interact with our website, collected through cookies and similar technologies.
2. How we use your information
We use your information to:
- Process, ship and deliver your orders
- Send order confirmations, shipping updates and tracking information
- Handle returns, refunds and customer service requests
- Prevent fraud and keep our website secure
- Improve our website and products
- Send marketing emails, only if you have opted in
3. How we share your information
We do not sell your personal information. We share it only with service providers who help us run our store, and only as needed:
- Our hosting provider, which hosts our online store
- Stripe, which processes payments
- Shipping carriers, which deliver your orders
- Analytics and advertising services (such as Google), which help us understand how our website is used and show relevant ads
We may also disclose information if required by law.
4. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our website. You can control or delete cookies in your browser settings, though some features of the website may not work properly without them.
5. Marketing emails
If you subscribe to our emails, we’ll send you occasional updates and offers. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us.
6. Where your information is stored
Our service providers, including our hosting provider and Stripe, may store and process information on servers outside Canada, such as in the United States. In that case, your information may be subject to the laws of those countries.
7. How long we keep your information
We keep order information for as long as needed to fulfil your order, provide customer service, and meet our legal and accounting obligations. After that, it is deleted or anonymized.
8. Security
We use reasonable safeguards to protect your personal information. All pages of our store, including checkout, are encrypted (HTTPS).
9. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to legal requirements
- Withdraw your consent to marketing at any time
To make a request, email us at support@snowicool.shop. We will respond within 30 days.
10. Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
12. Contact us
If you have questions about this policy or your personal information, contact us at:
Snowicool
2891 Langstaff Rd, Concord, ON L4K 4Z2, Canada
Email: support@snowicool.shop
Phone: +1 905-621-2910